Citizens Advice North East Derbyshire provides free, independent, confidential and impartial advice to residents in the districts of Bolsover and North East Derbyshire on their rights and responsibilities. Our Free Adviceline is available from 9am to 2pm, Monday to Friday on:
(option 4 to speak to your local office)
Phone
For advice call 0808 250 5702
(option 4 to speak to your local office)
Lines open 9am – 2pm, Monday to Friday (excluding public holidays)
In person
Find us in Clay Cross Active
9am – 2pm, Monday to Friday.
Can’t get to Clay Cross? We’re in over 30 outreach locations across North East Derbyshire and Bolsover.
Advice from us
Whether it’s support over the phone, in person or via email, you can access our service in a way that suits you.
About Citizens Advice North East Derbyshire
Welcome to Citizens Advice North East Derbyshire, where our commitment to the community spans decades of dedicated service and continuous growth. We are a local charity that provides free, impartial, independent, and confidential advice for everyone living or working in the districts of North East Derbyshire and Bolsover.
Learn more about our story and what we do by clicking the button below.
What our clients say
2025/26 in review
33411
issues dealt with
£
5,198,248
in additional income identified
£
2,705,339
of debt resolved
Digital Connect: Bridging the Digital Divide in Our Community
At Citizens Advice North East Derbyshire, we understand that being digitally connected is no longer a luxury but a necessity.
If you or someone you know is struggling to navigate the digital world, don’t hesitate to reach out. Citizens Advice North East Derbyshire is dedicated to providing free and friendly digital advice and support, designed to help everyone in our community benefit from the digital age.
Help with your energy bills
At Citizens Advice North East Derbyshire, we understand that keeping your home warm and managing your energy costs is no longer straightforward – for many people, it’s a real struggle.
If you’re worried about energy bills, finding it hard to keep up with payments, or unsure about your rights as an energy consumer, don’t hesitate to reach out. Citizens Advice North East Derbyshire is here to provide free and friendly energy advice and support, designed to help everyone in our community stay warm, reduce costs and feel confident managing their energy needs.
Dealing with debts
Our FCA-regulated debt team helped people across North East Derbyshire and Bolsover resolve over £2.7 million in debt last year.
We also recently launched My Budget Planner – a free self-help website designed to put you in control of your finances. Use it to explore your options for dealing with debt, build your own personalised debt management plan, and take practical steps towards becoming debt free – all supported by tools including a budgeting planner, subscription tracker, and debt jargon buster.
We’ve built My Budget Planner to be accessible and easy to use for everyone. Take a tour of the site using the Tour button on the homepage
Understanding your debt options can be confusing, use our simple tool to understand what the best course of action might be for you.
If a Debt Management Plan is the right option for you, our free budget planner and debt management plan tools will guide you every step of the way, from identifying your debts, contacting your creditors and monitoring your progress to become debt free.
If you don’t know where to start, or your circumstances are more serious, our debt team is only a phone call away to talk you through your options.
Volunteering
Our work would not be possible without volunteers and there are many ways to get involved.
Career
Discover the latest employment opportunities at Citizens Advice North East Derbyshire here.
Donate
We are an independent charity and dependent upon financial support and donations to keep our vital services going.
Latest news and updates
Morrisons Foundation’s Generous £2,000 Grant Funds New Devices for Digital Connect Project
Morrisons Foundation’s Generous £2,000 Grant Funds New Devices for Digital Connect Project
Annual Report 2024-2025
Annual Report 2024-2025
Citizens Advice Launches Vital New Service at Chesterfield Royal Hospital
