Volunteering Opportunity


Social Media Volunteer

Citizens Advice North East Derbyshire give free, confidential, impartial advice across North East Derbyshire and Bolsover Districts, covering a wide range of subjects such as Welfare Rights, Debt, Consumer Issues, Employment and Housing.

Help us connect with our community

We are looking for an enthusiastic, creative Volunteer to join our Social Media team and assist us in creating engaging content and promote our service across the region.

If you have a background or interest in online marketing or social media, please get in touch to see how you can help us to help our local community.

We are specifically looking for confident, outgoing people to appear on our podcast and videos highlighting and promoting the work we do.

Learn about our service, and help others access the advice they need.

What will you do?

  • promote the local Citizens Advice service so that the people understand what Citizens Advice does and how they can get advice, and how they could become a volunteer

  • create video/audio content for our existing social media channels and help us set up new ones

  • we are specifically looking to add a creative, outgoing person to our social media team to create and/or appear in online videos, either appearing on screen or creating animations to help get our message out to people

  • talk to staff and volunteers about their experiences

  • follow brand guidelines to create engaging content

  • help us to campaign for changes in public policies and services

  • initially work from home on your own equipment while keeping in touch with our staff via email, telephone and video messaging

What’s in it for you?

  • make a real difference to people’s lives

  • learn about a range of issues that affect our clients such as benefits, debt, employment and housing.

  • build on valuable skills such as communication, listening, marketing and advertising

  • increase your employability

  • work with a range of different people, independently and in a team.

  • have a positive impact in your community.


And we’ll reimburse expenses too.


What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable

  • be non-judgmental and respect views, values and cultures that are different to your own

  • have excellent verbal and written communication skills

  • have good IT skills and the equipment/software required to communicate with us and produce content

  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

  • be willing to undertake training in your role

Although not essential, any of the following would be an advantage:

  • experience of using Social Media for promotional purposes

  • knowledge of different Social Media platforms and being able to identify what would work best for different campaigns

  • a local knowledge of North East Derbyshire / Bolsover districts to better tap into existing networks

  • experience of producing engaging promotional materials in either print, audio or video

  • experience or an interest in hosting and producing podcasts or online videos

How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so please let us know what you can offer. With home working and flexible hours, we hope that this role can fit around you. We do try to meet once a week during the day via video (for about an hour) to keep in touch and make sure everybody is included.


Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a Social Media volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.


How to Apply
To apply, please download our Application form or you can email us at recruitment@nedcab.org.uk and request a volunteering application form.