Job Opportunity

Generalist Adviser

£24,503.70 p.a.

Fixed Term Contract until September 2023 - 37.5 hours per week

Citizens Advice North East Derbyshire has a history of providing advice and support to our local community in accessible locations. We currently have an opportunity for someone to join our service providing advice in outreach locations.

We are looking for a full time adviser to work directly with local people to provide advice on a wide range of issues. Due to the nature of the role you will be expected to travel around the North East Derbyshire and Bolsover area to a number of locations and, when appropriate, provide cover for other colleagues.

You will be motivated to work independently to manage your clients and ensure that all administrative work is completed promptly.

You will have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, and a commitment to the aims and principles of the Citizens Advice Service.

You will be part of a team but will frequently work independently without supervision; a proven background of providing advice is therefore essential. You will also have experience of working with various stakeholders in order to promote the project.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

This role will be based in our Clay Cross office within North East Derbyshire but we are open to requests for a mixture of home and office based working. In addition, there is chance for flexibility in the working pattern.

In addition to a workplace pension we also offer access to a private healthcare scheme and generous annual leave of 40 days (including public holidays) for full time employees.

For an application pack please email or you can download here: Role Profile Application Form

Closing date: 7th August 2022
Interviews: Week Commencing 15th August 2022
Start Date: As soon as possible

Volunteering Opportunity

Social Media Volunteer

Citizens Advice North East Derbyshire give free, confidential, impartial advice across North East Derbyshire and Bolsover Districts, covering a wide range of subjects such as Welfare Rights, Debt, Consumer Issues, Employment and Housing.

Help us connect with our community

We are looking for an enthusiastic, creative Volunteer to join our Social Media team and assist us in creating engaging content and promote our service across the region.

If you have a background or interest in online marketing or social media, please get in touch to see how you can help us to help our local community.

We are specifically looking for confident, outgoing people to appear on our podcast and videos highlighting and promoting the work we do.

Learn about our service, and help others access the advice they need.

What will you do?

  • promote the local Citizens Advice service so that the people understand what Citizens Advice does and how they can get advice, and how they could become a volunteer

  • create video/audio content for our existing social media channels and help us set up new ones

  • we are specifically looking to add a creative, outgoing person to our social media team to create and/or appear in online videos, either appearing on screen or creating animations to help get our message out to people

  • talk to staff and volunteers about their experiences

  • follow brand guidelines to create engaging content

  • help us to campaign for changes in public policies and services

  • initially work from home on your own equipment while keeping in touch with our staff via email, telephone and video messaging

What’s in it for you?

  • make a real difference to people’s lives

  • learn about a range of issues that affect our clients such as benefits, debt, employment and housing.

  • build on valuable skills such as communication, listening, marketing and advertising

  • increase your employability

  • work with a range of different people, independently and in a team.

  • have a positive impact in your community.

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable

  • be non-judgmental and respect views, values and cultures that are different to your own

  • have excellent verbal and written communication skills

  • have good IT skills and the equipment/software required to communicate with us and produce content

  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

  • be willing to undertake training in your role

Although not essential, any of the following would be an advantage:

  • experience of using Social Media for promotional purposes

  • knowledge of different Social Media platforms and being able to identify what would work best for different campaigns

  • a local knowledge of North East Derbyshire / Bolsover districts to better tap into existing networks

  • experience of producing engaging promotional materials in either print, audio or video

  • experience or an interest in hosting and producing podcasts or online videos

How much time do you need to give?
We can be flexible about the time spent and how often you volunteer so please let us know what you can offer. With home working and flexible hours, we hope that this role can fit around you. We do try to meet once a week during the day via video (for about an hour) to keep in touch and make sure everybody is included.

Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a Social Media volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to Apply
To apply, please download our Application form or you can email us at and request a volunteering application form.