Getting Advice From Us -What to Expect

Anyone living or working in the districts of North East Derbyshire or Bolsover can access our service.

Our support is inclusive and available to all, regardless of your identity or the challenges you face. Our advisers possess the expertise and training to assist individuals from various backgrounds, including those with long-term health conditions/disabilities (physical and/or mental health), older individuals, people with children, people with caring responsibilities, people from ethnic minorities, migrant communities, Gypsies and Travelers, and members of the LGBTQ+ communities. 

We help people to find a way forward, whoever they are, whatever the problem.


How Citizens Advice advisers can help

There are a number of different ways that Citizens Advice advisers can help people to resolve a problem. Advisers don’t tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.

Citizens Advice advisers, most of whom are trained volunteers can:

What Should I Bring With Me?

To save time it would be helpful if you brought as much information as possible relating to your enquiry. Depending on your enquiry, details on the following may be useful: